Shipping & Returns

Cyprus

We ship our products within Cyprus via ACS courier to all cities within 1-3 working days from the day we dispatch your order.

We offer two methods for your orders delivered to you:

  1. Listed Pick-Up points with ACS Courier
  2. Door to door delivery

Shipping charges:

  1. FREE SHIPPING FOR ORDERS ABOVE €35. APPLIES FOR CYPRUS ORDERS ONLY (Applies for Listed Pick-Up points with ACS Courier)
  2. Shipping is just €3.5 for orders less than €35
  3. Pay on delivery is just extra €1 for all orders
  4. Door to door delivery is just extra €2 for all orders

For any further details, please do not hesitate to contact us.

In order to track & trace your parcel simple & easy, please refer to the following link:

https://cyp.acscourier.net/en/web/acs-cyprus/track-and-trace1

Abroad

WE SHIP WORLDWIDE

We ship our products abroad with EMS Datapost courier.

  • For shipping within EU (5-30 days): €10
  • For Rest of the world shipping (5-30 days): €15

NOTE: Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, any import duty, quotes, permits, product restrictions and other local requirements for which our company shall bear no liability.

In order to track & trace your parcel simple & easy, please refer to the following link:

http://ips.cypruspost.gov.cy/ipswebtrack//

Extra Information

  • Our distribution center does not dispatch orders on Saturday, Sunday, or Bank Holidays. All the orders that placed on Friday will be dispatched on Monday.
  • Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay. Some delays may occur depending on the destination country and this is not possible to be controlled by us. In case of delay please contact your local post office and provide them with your tracking number.
  • If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
  • Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day.
  • Please be aware that customers are responsible for payment of any local customs duties.
Returns
  • We hope you’ll love every purchase you make from our website, but if you are not completely satisfied with your purchase, you can cancel your order by simply notifying us by email within 6 HOURS of placing your order. In case you have already received your goods, you must return them to us within 15 days from the day you receive your order. All expenses for the returns are paid by the customer.

    Returns address for Cyprus Customers:

    ACS – Strovolos

    Strovolos Industrial Area

    Returns address for International Customers:

    Cyprus Post

    Prodromou 100, Strovolos 2063

    As the parcel remains your responsibility until it arrives with us, remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you have sent it. It can usually take up to 21 working days for your return to be delivered back to our warehouse in Cyprus, depending on your location and which postal service you use. We’ll send you an email as soon as we’ve received your return in its original condition and will issue a full refund to your original payment method (excluding original delivery charge). The refund typically takes 5-10 working days, depending on your bank/card issuer. All goods will be inspected on return.

    For more information on the return policy, feel free to contact our customer service team. Exchanging products unfortunately we are not able to offer an exchange service for your online purchases. International customers should send the products back to us, as explained in the returns policy above, and re-order your preferred item. You will be refunded for the products returned excluding shipping costs.

    International Shipping Notes

    Duties, Sales Taxes or Value Added Taxes (VAT)

    Countries outside European Union may ask for Duties, Sales Taxes or Value Added Taxes (VAT) on contact lenses and accessories. Such duties and/or taxes are NOT included in the purchase price of your order. It is the responsibility of the buyer to pay any such taxes as required by local statute at the point of delivery.

    Package Loss and Fraud

    Thepionears.com.cy monitors package loss and credit card fraud rates for different countries and regions on an ongoing basis. On occasion, we find it necessary to require additional information prior to shipping an order and in some cases, may decline to ship an order altogether. Thepionears.com.cy reserves the right to decline to ship any order to any country or region at its sole discretion.

    For any further details, please do not hesitate to contact us to the following phone number or email:

    Email: ……….

    Tel: 00357-96751535


    We are always at your full disposal.